Returns & Exchanges

We want you to love your Lume experience, which is why we offer a 60-day satisfaction guarantee on all first-time purchases. If you are not completely satisfied with your results, we are happy to assist you with a return or exchange within the eligibility window.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and shipping zip code to begin the process.

• 2.
  Select Items

  Choose the specific products you wish to return or exchange and provide a brief reason for the feedback.

• 3.
  Print & Ship

  Download your prepaid shipping label, securely pack your items, and drop the package off at any authorized carrier location.

• 4.
  Receive Refund

  Once our warehouse receives and inspects your return, a refund will be issued to your original payment method within 7-10 business days.